Voluntary Declaration of Consumer Orientation

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(Platonic) ideal (of how things ought to be, e.g. human rights)

Glad Design Inc. is committed to creating innovative products that contribute to the health of people around the world. Through innovative and creative products and services, Glad Design Inc. aims to be a company that continues to be trusted by people around the world, helping them to lead richer and healthier lives.

1. top management commitment

We, the company, conduct our daily business activities with the true needs of patients and consumers in mind, inheriting GLAD DESIGN's corporate culture of "demonstration and creativity" and continuing to take on the challenge of becoming an "indispensable company" as a total healthcare company that contributes to the healthy lives of people around the world. We will continue to take on challenges as a total healthcare company that contributes to the health of people around the world.

2. corporate governance

Our basic policy is to fulfill our social responsibility by making decisions quickly while maintaining transparency and fairness, and by building trust through dialogue with customers, business partners, employees, and local communities.

3. employee awareness building

We continue to create new categories through initiatives that support the success of our diverse workforce and raise employee awareness.

4. providing information to customers and utilizing feedback

We have been engaged in communication activities through seminars, websites, and other means to promote awareness and understanding of health, drawing on our many years of experience in research, development, and business activities related to "health". We have established appropriate contact points to accept customer feedback and apply it to product development and improvement.

5. prompt response to problems through cooperation with relevant internal departments

We always put the safety of patients and consumers first and make product quality and safety our top priority. If there is a problem with a product or service, we will promptly gather information and conduct an investigation, and take appropriate action to provide better products and services.

May 2024

GladDesign Inc. Basic Policy on Customer Service

  1. We respect the rights of our customers and act in compliance with relevant laws and regulations.
  2. We will establish an appropriate contact system to respond to inquiries.
  3. We will respond to customer requests promptly, courteously, accurately, and in good faith.
  4. We will strive to respond appropriately and provide better products and services in cooperation with related departments.
  5. We will collaborate with outside experts such as lawyers to ensure "fairness" and "impartiality.
Keiro Yuasa
Doctor of Toe (Physical Therapist)
Leading expert in toe research. Physical therapist. Director of the Toe Research Institute. President of the Japanese Society of Functional Toe Therapy. Developer of Hironoba Gymnastics, YOSHIRO SOCKS, YOSHIRO INSOLE, and Halmek shoes. Conducted research at the University of Tokyo and International University of Health and Welfare. Former director, vice president, medical director, and head of the day-care rehabilitation center at General Hospital. He has appeared on "Gaia no Yoake (Dawn of Gaia)," "NHK Gatten," "NHK BS Beauty and Youth no Shin Chokkan (New Common Sense)," "NHK Sakidori," and many other TV programs, and has written many books including "Grab a Toe in Just 5 Minutes and Your Back and Hips Will Never Swing Again! (PHP Publishing Co., Ltd.) and many other books. He is co-developing fashionable orthopedic shoes with Halmek.
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